Wired

The fastest way to get technical support for your Wired product is to email using the form below. Or you can call the support department at 650-493-7600.

Knowledge Base

You may also find helpful information by searching our knowledge base of technical documents. We’ve assembled a lot of information to help diagnose and fix most common problems with Wired products. You’ll find it here: Wired Knowledge Base.

More Resources

• Need the latest software version? Go to the Wired FTP site (ftp.wiredinc.com).
• Current MediaPress Users……are you interested in upgrading to a G5 but are wondering if your current MediaPress will work in a new G5 Mac? Search the technical documents for information.
• Check out Mark Bain’s regular column: Mark’s Corner Table. It’s got lots of news, information, and comments.

Technical Support Request

1. Your Name (required)
2. Email (valid email required)
3. Phone number
4. Subject
5. Productselect the related productMediaPress hardwareMediaPress software - OS XMediaPress software - OS 9MasonIPMasonHTOther
6. Your Message (required)
7. If you wish, you can attach a screenshot or sample file that shows the problem (4MB max)
8. File
9. Please enter the anti-spam code shown in the image box.
10. Code

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