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When I launch the MediaPress application, it locks up my Mac.

Views: 1530
Votes: 0
Posted: 01 Feb, 2008
by: Admin A.
Updated: 01 Feb, 2008
by: Admin A.
If the Mac locks up everytime you launch the MediaPress application, you may have
defective firmware on the board.  The board firmware is updated when you run the
latest application and if there is a defect in the flash ROM on the board, then
the board could have incomplete or corrupted firmware loaded.  This would cause
the board to lock up when the software is launched.

Unfortunately there is no way to test or update your board firmware once it has
corrupted firmware installed on it.  We can test and re-flash your board firmware
in our labs, but we need the hardware here in order to perform the operation.

Usually this is a one-day procedure, depending on the back-log in our tech
support department.  Currently we perform this service at no-charge to the
customer.

In order to prevent this from happening, make sure you never go back to older
versions of the encoder application.  And if you want to go back to OS9, you MUST
only run MediaPress 2.4.7z in OS9.  Note the 'z' suffix.  Running any older
version on OS9 could result in damaged firmware, requiring a trip back to our
support department for test and re-flash.


Document: 10269
Created: 9/18/04
Modified: 9/18/04
Product: MediaPress
Version: 2.4.7z, MediaPress X 1.x
Mac OS: 9.x, 10.x
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