We offer a free check-out service for MediaPress encoders. We have highly sophisticated test equipment which allows us to verify the operation and encoding quality of your board.
If you suspect there is a problem with your encoder, you can send it to us and we’ll test it and let you know what it needs and how much it will cost. If you decide not to proceed, we will charge only for return shipping.
Send the board to us at:
1040-155 Grant Road
Mountain View, CA 94040
Be sure to include your contact information and any details of what is wrong with the board.
If you have any questions about our repair or checkout services, use this form to contact to contact the service department.